Shipping policy

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

During peak periods, promotions, holidays, or high order volumes, processing times may be longer.

Orders are not processed on weekends or public holidays.

Shipping Timeframes

Delivery timeframes are estimates only and may vary depending on location, shipping carrier, customs processing, and other factors outside our control.

Estimated shipping times:

Australia:

  • Standard Shipping: 1 - 5 business days

International Orders:

  • Standard International: 7–30 business days

Shipping estimates begin once the order has been dispatched.

Worldwide Shipping

We ship worldwide.

We ship exhaust systems and performance parts internationally. Due to the size and weight of our products, international shipping costs vary by destination.

Please contact us before placing your international order so we can provide an accurate shipping quote tailored to your location.

We'll get back to you within 1–2 business days with a quote and can then set up your order directly.

Customers are responsible for ensuring products comply with local laws, regulations, emissions requirements, and import requirements before purchase.

Large & Oversized Items

Some products, including exhaust systems and oversized automotive components, may require:

  • Additional freight handling time
  • Special packaging requirements
  • Oversized shipping surcharges
  • Separate shipments for certain components
  • Additional delivery time depending on destination

Rural, remote, and international destinations may experience longer transit times for oversized freight items.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Product dimensions and weight
  • Shipping method selected
  • Freight carrier pricing

Additional remote area charges may apply.

Customs, Duties & Taxes

International customers are responsible for:

  • Import duties
  • Customs fees
  • Local taxes
  • Brokerage charges
  • Local compliance requirements

These charges are not included unless specifically stated at checkout.

We are not responsible for delays caused by customs clearance or import procedures.

Tracking Information

Tracking information will be provided once your order has been dispatched.

Please allow time for tracking updates after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, losses, or additional shipping costs caused by incorrect addresses or incomplete information.

Lost, Stolen, or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery times are outside our control.

We are not responsible for:

  • Carrier delays
  • Customs delays
  • Stolen packages after confirmed delivery
  • Delivery issues caused by third-party freight providers

If your parcel is significantly delayed or lost, contact us and we will assist with an investigation.

Damaged Deliveries

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide photos/videos of packaging and damage
  • Include your order number

We will review the issue and work toward a suitable resolution.

Order Changes & Cancellations

Orders cannot be changed or cancelled once processing or dispatch has started.

Please contact us immediately if changes are required.