Refund policy
Returns & Refunds
We do not offer refunds, returns, or exchanges for change of mind purchases, incorrect selection, or if you no longer require the product.
Please ensure you confirm vehicle compatibility and product suitability before placing your order.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 30 days of delivery.
Please include:
- Order number
- Photos/videos of the issue
- Description of the fault or damage
After assessment, we may offer a repair, replacement, store credit, or refund where appropriate.
Installation & Product Use
Products that have been:
- Installed incorrectly
- Modified or altered
- Damaged during installation
- Used outside intended use
are not covered under this policy.
Professional installation is recommended.
Vehicle Compatibility
Customers are responsible for confirming fitment and compatibility before purchase, including:
- Vehicle model
- Year
- Variant
- Existing modifications
Purchases made for incorrect vehicles or configurations are not considered faulty products.
International Orders
We ship worldwide. Customers are responsible for:
- Import duties and taxes
- Customs fees
- Local compliance requirements
- Ensuring products comply with local laws and regulations
We are not responsible for delays caused by customs processing, import procedures, or local authorities.
Consumer Rights
For customers in Australia, nothing in this policy excludes or limits your rights under Australian Consumer Law through the Australian Competition and Consumer Commission.
For international customers, consumer rights may vary depending on your country or region. Any mandatory consumer protections applicable under local laws will continue to apply where required.
Return Process
Please do not return products without approval.
Contact our support team at customerservice@ventarii.com.au with your order number and issue details before sending any products back.